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Support and Resources

We can help.

Access the resources and support you need to help make the most of your review in DistillerSR.

Review Resources

Getting Started

New to systematic and literature reviews? Starting your first review project? We’ve covered the basics here.

Getting Started

Methods Resources

Discover insightful commentaries and assessment tools that you can use in your review.

Methods Resources

Exclusive Resources

Download E-Books, White Papers, and Guides to help you optimize and complete your review in the most helpful way possible.

Exclusive Resources

Forest Plot Generator

Forest Plot

Our easy online Forest Plot Generator is the most popular tool of its kind on the web—and it’s free to use. Give it a try for your next forest plot.

Forest Plot Generator

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Help Forum

Join our user community to share your knowledge and get help from others.

User Guide*

The DistillerSR User Guide is your go-to source for details on using the software.

Submit Ticket

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Live Chat*

Our support team is live from 9am to 5pm EST, Monday to Friday.**

*Accessible from within DistillerSR
**Requires purchase of a Silver or higher Support Package

Support Package Options

 

  
 
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
Product/Technical Support via Live Chat
Extended Email Support Hours (Weekdays 5:00pm - 8:00pm ET)
Emergency Email Support Hours (Weekdays 8:00pm - 12:00am ET)
Emergency Support Hours 24x7

Bronze*

$0
Yearly
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
 
 
 
 

Silver

$3,960
Yearly
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
Product/Technical Support via Live Chat
Extended Email Support Hours (Weekdays 5:00pm - 8:00pm ET)
 
 

Gold

$5,960
Yearly
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
Product/Technical Support via Live Chat
Extended Email Support Hours (Weekdays 5:00pm - 8:00pm ET)
Emergency Email Support Hours (Weekdays 8:00pm - 12:00am ET)
 

Platinum

$7,960
Yearly
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
Product/Technical Support via Live Chat
Extended Email Support Hours (Weekdays 5:00pm - 8:00pm ET)
Emergency Email Support Hours (Weekdays 8:00pm - 12:00am ET)
Emergency Support Hours 24x7

*Bronze package is included with every subscription purchased.

Groups of more than 25 subscriptions may incur additional fees.

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