Services

Let’s work together to improve the speed and quality of your reviews

What We Do

We take a holistic approach to making you successful. From configuring your first project, to advising on a complex research protocol, to training your team and answering support questions, we are here to ensure you are successful from day one. So what do our customers think about our approach?  They have given us a 92% CSAT rating.

Launch, Account Set Up, Configuration, Training, Consulting, Certification, Customer Support
DistillerSR has been instrumental in our process and we would not have been able to make the progress we have without it! I’ve really appreciated the timely responses to my inquiries and friendly customer service.”
Cozette Comer – Lead Research Specialist

Launch

Our Launch program will help you quickly realize the gains that led you to select DistillerSR. A solution engineer will help set up your account and configure a project to align with your organization’s workflow. The result: Faster implementation, time and money saved, and an accelerated path to leveraging the full potential of DistillerSR.

What’s included in Launch

Kickoff

Discovery

Configuration

Training

Professional Services

DistillerSR has almost limitless configuration options; it works the way you do. Our experienced solution engineers will help you find the best options for your unique needs. Think of it as an additional boost to help you get the most out of DistillerSR.

Configure

Workflows to ensure they align with your requirements.

Create

Forms, templates, and reports to build a repeatable, scalable process.

Import

References, leverage AI, deduplication with best practices in mind.

Tune-Up

Analyze set up and suggest changes for increased efficiency.

Training and Certification

Our training courses will increase your knowledge of key DistillerSR functions maximizing your ability to conduct faster, more accurate reviews. Show the world that you have a DistillerSR verified level of expertise. An exam is available for each course, including our Distiller Pro certification, which covers all three courses.

Basic

$275/person

Designed for every user. Overview of DistillerSR’s functionalities, navigation and simple configuration.

Advanced

$325/person

Designed for administrators. Detailed look at admin-specific functions and complex workflow configurations. For users who set up projects and configure workflows.

Reporting

$375/person

Covers all reporting options. Best for users who will need to work with reports such as Kappa, PRISMA, Datarama, exporting/saving reports.

Customer Support

Our customer service team has a deep understanding of both how researchers use DistillerSR and the software itself. The result is a team that understands your needs and has practical experience to help solve issues quickly.

Options:

Help Forum

User Guide

Live Chat

Submit a Ticket

Get Started

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