Customer Support and Services

Because everyone needs a little help sometimes…

We offer a wide range of options so you can get the help you need with technical questions, configuration, reporting, and DistillerSR functionality.

Support Package Options

 

  
 
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
Private Product Training Session
Product/Technical Support via Live Chat
Extended Email Support Hours (Weekdays 5:00pm - 8:00pm ET)
Emergency Email Support Hours (Weekdays 8:00pm - 12:00am ET)
Emergency Support Hours 24x7
Annual Hours of Professional Services
Annual Administrator Training Sessions

Bronze*

$0
Yearly
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
 
 
 
 
 
 
 

Silver

$3,960
Yearly
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
Private Product Training Session
Product/Technical Support via Live Chat
Extended Email Support Hours (Weekdays 5:00pm - 8:00pm ET)
 
 
Annual Hours of Professional Services : 8
 

Gold

$5,960
Yearly
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
Private Product Training Session
Product/Technical Support via Live Chat
Extended Email Support Hours (Weekdays 5:00pm - 8:00pm ET)
Emergency Email Support Hours (Weekdays 8:00pm - 12:00am ET)
 
Annual Hours of Professional Services : 16
Annual Administrator Training Sessions: 2

Platinum

$7,960
Yearly
Comprehensive Online User Guide
Moderated Online User Forum
Standard Email Support Hours (Weekdays 9:00am - 5:00pm ET)
Public Product Training Session
Private Product Training Session
Product/Technical Support via Live Chat
Extended Email Support Hours (Weekdays 5:00pm - 8:00pm ET)
Emergency Email Support Hours (Weekdays 8:00pm - 12:00am ET)
Emergency Support Hours 24x7
Annual Hours of Professional Services : 16
Annual Administrator Training Sessions: 4

*Bronze package is included with every license purchased.

Subscriptions of more than 25 licenses may incur additional fees.

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“With DistillerSR, we are able to produce high quality, accurate work in a much more timely fashion. We really liked what we saw in the demo, and we were able to get up and running right away with access to live support anytime we need it.”

Caroline Patton – The American Society for Radiation Oncology (ASTRO)

See What Else They're Saying

Quick Start

Your customized, fully compliant review platform, ready to go.

Accelerate your DistillerSR integration. Our DistillerSR Implementation Experts are standing by to configure DistillerSR to your organization’s unique needs. They will work with you to ensure that you get a fully compliant, scalable, and optimized DistillerSR implementation that is based on proven processes and templates.

What’s Included:

  • End-to-end project management services
  • Expert assistance to configure one DistillerSR project template*
  • One 60 minute discovery session to acquire and clarify requirements
  • One 60 minute review of the configured solution to validate accuracy and obtain feedback
  • Up to four hours of instructor-led training to get your team up to speed and productive with your new DistillerSR solution.

The above services are in addition to your regular support that is included with every DistillerSR package.

* Have more than one project to set up? Ask us about our multiple project options.

Get Quote

Professional Services

DistillerSR advice and configuration by experts, customized to your needs

Need help setting up projects, creating forms, configuring workflows, or get your settings just right? Our Professional Services group can act as an extension of your team to help you with all of this and more.

We can help you with:

  • Creating, cloning, and adjusting project settings
  • Creating and assigning permissions for new users
  • Designing, creating, and configuring workflows and forms
  • Designing, creating, and configuring reports
  • Exploring DistillerSR’s advanced features
  • Making changes to existing DistillerSR projects
  • Importing references, running duplication detection checks, and editing references
  • Deleting references and datasets
  • PLUS! Introductory Training, Advanced Training, and Custom Feature Training in DistillerSR

Professional Services can be purchased by the day (8 hours / day).

Get Quote

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